+60d ago

Call Centre Technical Support Agent

Hays Contact Centres

Base pay $60k - $65k
Permanent Standard/Business Hours
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Full job description

Your new company

Hays are currently recruiting Inbound and Outbound Call Centre Technical Support roles for a Global Leader Solar Energy company. You will be part of a world-class engineering organisation that has product offerings to large scale clients. The company is currently seeking a motivated, positive and hard-working candidate that thrives to be a successful performer.

  • Office based located in East Melbourne
  • Monday – Friday (normal business hours)
  • Salary expectation: $60k + super + commission
  • Permanent, full time opportunity with the flexibility to work from home
  • 3 months of on-site training

Start date: ASAP
Interviews starting this week

Your new role

  • Inbound and outbound calls from existing and new customers
  • Providing resolution to customer queries and concerns
  • Ability to communicate technical instructions and advice to customers
  • High attention to detail when conducting ticketing processes in order to successfully troubleshoot queries Communicating with customers through an online platform
  • Handling and resolving complex calls and cases
  • Manage and monitoring database of customer installations

What you'll need to succeed

  • Minimum of 2-3 years Call Centre experience
  • Qualification in IT, telecoms, and/or Bachelor of IT Science (essential)
  • Strong capability of understanding customer requirements
  • Strong IT skills Active listener Ability to think on their feet and work under pressure
  • Resilient and professional work ethic when dealing with difficult customers

What you'll get in return

  • Attractive salary
  • Additional incentives such as commission
  • Full-time job opportunity
  • 3 months of training program Internal progression opportunities
  • Be a part of a highly supportive team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2529980

Pay comparison
Market average based on all Mining & Energy jobs in Melbourne VIC
Base pay range
$60k - $65k
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Job details
Date posted
15 Jul 2021
Mining & Energy
Contact & Call Centre
Base pay
$60k - $65k
Work type
Job mode
Standard/Business Hours

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