Call Centre Technical Support Agent

Your new company

Hays are currently recruiting Inbound and Outbound Call Centre Technical Support roles for a Global Leader Solar Energy company. You will be part of a world-class engineering organisation that has product offerings to large scale clients. The company is currently seeking a motivated, positive and hard-working candidate that thrives to be a successful performer.

• Office based located in East Melbourne
• Monday – Friday (normal business hours)
• Salary expectation: $60k + super + commission
• Permanent, full time opportunity with the flexibility to work from home
• 3 months of on-site training

Start date: ASAP
Interviews starting this week

Your new role

• Inbound and outbound calls from existing and new customers
• Providing resolution to customer queries and concerns
• Ability to communicate technical instructions and advice to customers
• High attention to detail when conducting ticketing processes in order to successfully troubleshoot queries Communicating with customers through an online platform
• Handling and resolving complex calls and cases
• Manage and monitoring database of customer installations

What you'll need to succeed

• Minimum of 2-3 years Call Centre experience
• Qualification in IT, telecoms, and/or Bachelor of IT Science (essential)
• Strong capability of understanding customer requirements
• Strong IT skills Active listener Ability to think on their feet and work under pressure
• Resilient and professional work ethic when dealing with difficult customers

What you'll get in return

• Attractive salary
• Additional incentives such as commission
• Full-time job opportunity
• 3 months of training program Internal progression opportunities
• Be a part of a highly supportive team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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