Helpdesk Engineer - Level 1

Our client has been pioneering Managed IT Services in Canning Vale for 20 years. A well established and operated business, they are looking for experienced Help Desk / Systems Engineers. One a remote support specialist and the other to work out onsite and assist with projects. 

What you’ll be doing:

• Support of local and regional IT products and technologies
• Regular reporting to the appropriate manager required
• Support current and future requirements for IT architectures
• Ability to provide face-to-face, telephone or remote support
• Experience with PSA, RMM tools - Autotask, Connectwise, AEM etc
• Documenting procedures and site details
• Troubleshooting problems logically and efficiently
• Reviewing errors, logs and alerts to try and identify potential problems before they occur  

What you’ll need:

• Good understanding of multiple dimensions of technology
• Experience within the MSP environment
• Must be customer service focused
• Sound knowledge of Windows Server technologies, Active Directory etc
• Excellent presentation and communication skills. 
• Be a lateral thinker, self manage, good troubleshooting skills

What’s in it for you:

• Permanent full-time position 
• Immediate start
• Great work life balance
• Industry best tool stack
• Friendly and supportive team
• Fantastic client base and central location
• Low stress but productive culture

How to apply:

To complete your application for this position please click on the "APPLY" button below. Online applications are preferred however for a confidential enquiry please call 08 9221 8122.