Helpdesk Engineer - Level 1

Wood Recruitment

Base pay $50k - $60k
Permanent Full time Standard business hours
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Full job description

Our client has been pioneering Managed IT Services in Canning Vale for 20 years. A well established and operated business, they are looking for experienced Help Desk / Systems Engineers. One a remote support specialist and the other to work out onsite and assist with projects. 

What you’ll be doing:

  • Support of local and regional IT products and technologies
  • Regular reporting to the appropriate manager required
  • Support current and future requirements for IT architectures
  • Ability to provide face-to-face, telephone or remote support
  • Experience with PSA, RMM tools - Autotask, Connectwise, AEM etc
  • Documenting procedures and site details
  • Troubleshooting problems logically and efficiently
  • Reviewing errors, logs and alerts to try and identify potential problems before they occur  

What you’ll need:

  • Good understanding of multiple dimensions of technology
  • Experience within the MSP environment
  • Must be customer service focused
  • Sound knowledge of Windows Server technologies, Active Directory etc
  • Excellent presentation and communication skills. 
  • Be a lateral thinker, self manage, good troubleshooting skills

What’s in it for you:

  • Permanent full-time position 
  • Immediate start
  • Great work life balance
  • Industry best tool stack
  • Friendly and supportive team
  • Fantastic client base and central location
  • Low stress but productive culture

How to apply:

To complete your application for this position please click on the "APPLY" button below. Online applications are preferred however for a confidential enquiry please call 08 9221 8122.

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Job details
Date posted
4 May 2022
Expiring date
3 Jul 2022
Information Technology
Help Desk & IT Support
Base pay
$50k - $60k
Contract type
Work type
Full time
Job mode
Standard business hours

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