WA holiday makers left thousands of dollars out of pocket over cheap Bali airline tickets

Hundreds of Western Australian holiday makers have rallied together to demand answers after purchasing cheap airline tickets to Bali.

Buyers of the $99 tickets attended a community forum in South Yunderup on Saturday to raise their concerns after many were left stranded without seats on the flights they had paid for.

Members of the group claim they bought tickets on Facebook pages such as Travel 2 Go, No Frills Flight Sale and $99 Jetstar Return Flights, which are no longer active.

Consumers claim they were led to believe they could book flights at any time in the two-three year validity of the tickets, but have been made to pay up to three times the original price for upgrades and unexpected extra costs.

Consumer Protection are investigating the claims, with more than 50 complaints totalling $80,000 in losses, lodged so far.

Holiday maker Chrissy Pelicon, who has been collating all the experiences of affected buyers, said she felt "frustrated and angry".

"There are so many but some experiences have included tickets not being provided at all or people arriving at the check in counter at the airport and discovering they had no flights and then having to purchase new tickets at outrageous last-minute prices," she said.

Margaret Pinkus from Consumer Protection Conciliation, who has been working on the case for a number of months, attended the community meeting to explain the current situation.

She reassured holiday makers they were protected by the Australian Consumer Law and said she was trying to obtain refunds from the trader on behalf of affected consumers who had lodged an official complaint.

"Whether you paid by cash or a business entity at the time or just as individuals, if you paid for goods or services and they accepted your money, they are considered a trader under the law. If you don't get those goods or services, then that is not okay," she said.

Margaret Pinkus from Consumer Protection Conciliation assured holiday makers they were protected. Photo: Kaylee Meerton.

Margaret Pinkus from Consumer Protection Conciliation assured holiday makers they were protected. Photo: Kaylee Meerton.

A Facebook page made up of impacted customers created on August 26 already has more than 500 members. It shows countless posts from individuals, couples and families who have complained of losing money.

Holidaymaker Ros Munro told the Mail she now felt "a little bit silly" about buying the tickets.

"I even recommended them to my friends, all in good faith. I've come to regret that now," she said.

Disgruntled customer Chris Kindness (left) discusses his experience with fellow affected buyers at Saturday's meeting in South Yunderup. Photo: Kaylee Meerton.

Disgruntled customer Chris Kindness (left) discusses his experience with fellow affected buyers at Saturday's meeting in South Yunderup. Photo: Kaylee Meerton.

Consumer Protection have urged customers with affected or outstanding tickets to lodge a complaint on the Department of Mines, Industry Regulation and Safety website.

The Mail was unable to contact Travel 2 Go, No Frills Flight Sale and $99 Jetstar Return Flights for comment.