For the second time, MSky Homes in Dunsborough were recognised for their outstanding customer service after being declared the winner of the 2017 HIA CSR South West Housing Awards.
The company is in its third year of operation and owner Brett Baker said it was amazing to be recognised for their excellence.
MSky Homes build around 12 unique homes each year with clients who usually had strong ideas of what they wanted.
Mr Baker said they were able to provide a one-on-one approach from the first meeting until they picked up their keys..
“To pick up a customer service award in 2016 and 2017 in our third year is amazing,” he said.
“While we are looking forward to taking the business to the next level, we have to be careful, if we get too big we will start losing that customer service.
“That is really what our business is built on.”
Mr Baker said if his clients went on site and wanted to make a change that they did not charge variation fees.
“We charge them what the cost is and any administration associated with that. We encourage clients to make changes because their home is where they will live so let’s make it right how they want it.”
Mr Baker said clients had difficulty picturing the finished product until partway through and he was able to offer them small changes as they went along to make it the home they want.
“That is the key element and it does not cost the earth.”